This Terms and conditions was last updated: January, 2017
Terms and Conditions
All bookings must be made via email to the address firstname.lastname@example.org
Response will be forthcoming within 12 hours
ELECTA TRAVELS will confirm your booking request once received 30% of the total cost of the trip. This amount is non-refundable.
For day tours, excursions, city tours, the remaining 70% is due at least 15 days before the beginning of the service.
For all tours and vacations whose duration exceeds 3 days, a full prepayment is required 45 days before the beginning of the tour
CANCELLATIONS, MODIFICATIONS AND REFUND
Once you have paid 30% non-refundable deposit your trip is confirmed.
Any cancellation of a booking must be in writing and shall only be effective upon its acknowledged receipt by ELECTA TRAVELS
For cancellations made within 7 days and 48 hrs before the day of the service we reserve the right to charge 25% of the due amount.
For cancellations made within 48 hrs of the tour we reserve the right to retain the full fee.
No refunds are given in case of force majeure
No refunds are given if the client leaves the program after it has began for any reasons.
COMMENTS, CLAIMS, SUGGESTIONS
While on tour please communicate your wishes and/or difficulties to our staff (on time). Our guides are trained to promptly solve most of the issues you can have during your stay.
In order to make your holidays a unique experience, we kindly ask you to share comments, wishes and suggestions any time we can act to satisfy your needs.
ELECTA TRAVELS clearly specifies what is included and not included in the tours. Please make sure you are perfectly aware of this before booking a tour.
ELECTA TRAVELS reserves the right to modify booking procedures, terms and conditions and or/program prices at any time without notice
All Prices and fares are quoted in Euros.
Law and Forum for Disputes
If a dispute arises between you and ELECTA TRAVELS, our goal is to resolve such dispute quickly and cost effectively. You agree to first contact us directly to seek a resolution by writing us.
You agree that any claim or dispute you may have against ELECTA TRAVELS must be resolved by the court located in Lyon, France.